How are funds protected on FixEscrow.com?

All funds held in escrow on our platform are secured through a combination of cold storage, multi-signature protocols, and insured custody solutions. Every trade on FixEscrow.com is covered by our Standard Trade Insurance, which protects transactions of up to 3,000 BTC equivalent value.

What information do we collect?

We collect necessary information when you register, initiate a transaction, or contact support. This may include your name, email address, wallet addresses, and transaction details. This information is required to verify identity, secure transactions, and comply with financial regulations. You may browse our site anonymously, but transaction functionality requires an account.

How do we protect your information and assets?

We employ bank-level security measures including end-to-end encryption, distributed cold storage for digital assets, and mandatory multi-factor authentication. All sensitive transactional data is processed through secure, audited payment channels. Your private keys are never held in a single point of failure.

Private Key Retrieval for Depositors

Users who have deposited the equivalent of at least 10 USD into their FixEscrow.com escrow wallet may request the private keys associated with their wallet address for supported blockchains (currently Ethereum, Bitcoin, and USDT on Tron and Ethereum networks). Requests must be submitted via email to keys@fixescrow.com from your verified account email and will undergo security verification. This service is offered as part of our commitment to user asset sovereignty.

Do we disclose any information to outside parties?

We do not sell, trade, or transfer your personally identifiable information to external parties, except to trusted third parties who assist in operating our platform, conducting business, or servicing you—provided those parties agree to keep this information confidential. Information may also be released when required to comply with the law, enforce our site policies, or protect the rights, property, or safety of FixEscrow.com, our users, or others.

About Our Insurance Tiers

1. Standard Trade Insurance
Every trade on FixEscrow.com is automatically covered for up to 3,000 BTC equivalent value at no additional cost.

2. VIP Escrow Insurance (Paid Service)
Enhanced coverage for high-value transactions:
- Cost: 2,500 USD per trade
- Coverage: Up to 10,000 BTC equivalent value

3. VIP Escrow Insurance with Lloyd's Co-Coverage (Request Basis)
Premium protection backed by Lloyd's of London:
- Cost: 6,499 USD per trade
- Coverage: Up to 5,000 BTC equivalent value with Lloyd's co-insurance

To purchase VIP Insurance or request Lloyd's co-coverage, email: legal@fixescrow.com

Children's Online Privacy Protection Act Compliance

We comply with the requirements of COPPA (Children's Online Privacy Protection Act). We do not knowingly collect any information from anyone under 13 years of age. Our website, products, and services are directed to individuals who are at least 13 years old or older.

How long we retain your information?

We retain your information as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request account deletion subject to regulatory record-keeping requirements.

What we don’t do with your data

We do not and will never share, disclose, sell, or otherwise provide your personal or transactional data to third parties for marketing purposes. Your trust and the security of your assets are our highest priorities.

Changes to our policy

If we decide to change our policy, we will post updates on this page and notify users via their registered email where appropriate.